Terms and Conditions
By expressing interest based on the service proposal and quotation sent by Fara IT Fusion and agreeing to the provided quotation, both parties agree to abide by the terms and conditions described below and will sign the agreement accordingly.
1. **Sample Design**: The development work will commence from the date specified for the start of development, which will be determined upon the client’s approval of the sample design shown by the developer. The client will provide full cooperation for any reconfiguration of the website design as desired. It is important to note that development work will only start if the client is fully satisfied with the design.
2. **Main Features of the Website**: The developer will be fully responsible for implementing each feature mentioned in the package selected by the client. The client will review and accept each feature upon delivery of the site.
3. **Website Layout**: The developer will incorporate the main features as discussed with the client. The number of pages required for the site will be determined on the day of order placement or signing of the agreement. Any addition of new pages or features after final delivery of the website will incur additional charges (if applicable).
4. **Provision of Website Content, Images, and Other Information**: The client will provide all necessary content, images, audio, video, etc., in the required format as per the developer’s request. If these elements are not provided within 5-7 days from the date of the agreement, it may not be possible for the developer to deliver the site within the stipulated time. However, if the client agrees to accept the site with partial content at their own risk, the site will be delivered accordingly. The client must upload essential images, content, etc., themselves.
5. **Process and Timeframe for Completion**: The developer will follow several steps to create the main structure of the website. The client should notify the developer of any major revisions within three days of placing the order or signing the agreement. The steps and deadlines are as follows from the date of the agreement:
– (a) Domain registration completed – within 2 days
– (b) Sample design and hosting setup – within 4 days
– (c) Receipt of necessary content, images, audio, video from the client – within 5 to 7 days
– (d) Website creation and review by the developer’s team – within 10 to 12 days
– (e) Client review and feedback – within 15 days
– (f) Final revisions, adjustments, and delivery to the client – within 17 to 20 days
6. **Website Maintenance**: The developer will perform all maintenance for the website free of charge for one year from the date of delivery. Any complaints or suggestions from the client will be addressed with special attention, and any revisions or adjustments after one year will require the client to pay the applicable fees.
7. **Renewal Deadline**: The developer will notify the client of the upcoming expiration of the website at least two months in advance via phone, message, and email. Renewal charges must be paid at least 7 days before expiration. Otherwise, the client will be responsible for any issues or problems caused by the expiration of the website.
8. **Payment Method**: The client will pay 50% of the total cost in cash or by check to the developer (Fara IT Fusion) on the day of order placement or signing the agreement. Payment will be acknowledged with a receipt from the developer. The website will be uploaded only after 75% payment is made; otherwise, the site will be displayed as ‘under construction’. The remaining amount must be paid before the delivery date in one or more installments.
9. **Order Cancellation**: If the client cancels or suspends the site development within four days of placing the order, 50% of the total cost will be charged. Alternatively, if the client cancels or suspends the order at any point, they will need to pay all incurred costs plus an additional 20% of the total cost.
10. **Completion and Delivery of Website Design and Development**: The developer will complete all work on the website within a maximum of 20 days from the date of the agreement, following verification. The developer will provide a complete file of all necessary documents along with the website within two days after the client expresses interest in accepting the site after verification. The client must carefully store the documents provided (similar to how one would keep property documents). The developer is not liable for any loss of documents. In special cases, the delivery date of the website may change based on mutual agreement.
11. **Acceptance and Delivery of the Website**: When the client accepts the website, they will thoroughly review the provided documents, including domain registration and hosting details, control panel (cPanel) user and password (critical), website management training videos or instructions, and technical support contact information. The client will also provide detailed information about the person responsible for website maintenance.
12. **Website Management by Client**: The developer will provide training on website management to the client or the client’s designated person at the time of delivery. If necessary, video tutorials will be provided. The client must coordinate closely with the developer on this matter.
13. **Online Support**: The developer will provide technical support for any issues or special assistance related to the website. Support will be available from 10 AM to 5 PM on weekdays, excluding public holidays.
14. **Amendments or Additions to Terms**: Any changes or additions to the terms and conditions mentioned in the agreement can be made if required by the client, with mutual consent from both parties.
15. **Domain and Hosting Transfer**: The client cannot transfer the domain and hosting during the first year. For transfers in subsequent years, a fee of 10,000/- (ten thousand) Taka will be charged. Note that any additional plugins and coding required for the website that are beyond the developer’s scope will not be transferable.